Privacy Policy

1. Introduction

Roxolaw ("we", "our", or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (roxolaw.co.za) or engage our legal services. We comply fully with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection regulations.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you inquire about our services, fill out contact forms, or communicate with us. This may include:

• Identity Data: Full name, ID number or passport number.
• Contact Data: Email address, telephone number, and physical or postal address.
• Legal & Transactional Data: Information relevant to your specific matter, corporate details, case files, financial information, and documentation necessary for the provision of our legal services.
• Technical Data: IP address, browser type, time zone settings, and operating system collected automatically through cookies and analytics tools when browsing our website.

3. How We Use Your Information

We use the information we collect for legitimate business and professional purposes, including:

• Providing, managing, and improving our legal representation, advisory, and administrative services.
• Communicating with you regarding your matters, consultations, updates, and invoices.
• Complying with legal, regulatory, and professional obligations (such as FICA compliance and court requirements).
• Maintaining our internal databases, CRM, and security protocols.

4. Disclosure of Your Information

We treat client information with strict confidentiality. We do not sell or rent your personal information. However, we may share your data with trusted third parties where necessary for your legal matter, such as:

• Advocates, expert witnesses, correspondent attorneys, and other legal professionals involved in your case.
• Regulatory bodies, courts of law, and government authorities as required by South African law.
• Third-party service providers who assist us with IT infrastructure, website hosting, and secure data management under strict confidentiality agreements.

5. Data Security

We implement robust technical, physical, and organizational security measures designed to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Client files are typically retained in accordance with legal practitioner guidelines and statutory retention periods.

7. Your Legal Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate, irrelevant, or outdated information.
• Object to the processing of your personal information on reasonable grounds.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our practice directly through our website or reach out via our official communication channels at roxolaw.co.za.